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Mum’s shock as Ocado charges her more than £900 for two packs of CHICKEN


A MUM was charged more than £900 for two packs of chicken on her weekly Ocado shop.

Hospital worker Chantelle Menzies, 33, spent £9 on chicken thighs as part of a £140 food order for her dad and family.

Mum and hospital worker Chantelle Menzies, pictured with daughter Tilly, was charged more than £900 for £9 of chicken from Ocado

She had it dropped at her home in Meopham, Kent, last Wednesday — but only discovered the charge on Tuesday.

She said: “I checked my receipt online and it was the right amount.

“But then I looked at my bank account afterwards and realised that Ocado had taken over £1,000 out for my shopping.

“They said they have had a problem with the chicken pricing, so they charged me £705 for one pack and £205 for another.

“It is a really big amount of money – it’s like they charged for chicken like it was made out of gold.”

She was offered a refund and free delivery but said: “I was told it can take ten days.

“It’s not great. I’m a key worker with a young child.”

Ocado blamed a “technical error” with chicken pricing and said: “Full refunds were made as a matter of urgency.”


Ocado offered Chantelle a refund and free delivery[/caption]

A spokeswoman said the firm would take measures to refund any potential overdraft charges for its customers.

Ocado delivers its own branded food, but also produce from Waitrose and Marks & Spencer in the UK.

The firm has enjoyed a boom during lockdown with people forced to stay indoors, with many turning to deliveries online.

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