Greggs has returned to the high street today after a long process trialling new social distancing measures in its stores. The bakery chain initially planned to reopen earlier on in lockdown for takeaway only but soon made a U-turn over safety fears. Customers have been delighted that the makers of the famous vegan sausage roll are back – but many have been left angry by the new menu.
Greggs has created a new limited menu for the reopened shops in order to maintain social distancing.
It’s a move that has been made by many other fast food chains and takeaways in order to protect staff and stay on top of demand while sticking to the new regulations.
The reduced menu includes many of the cafe’s favourites, such as sandwiches, breakfast rolls, steak bakes, sausage rolls and doughnuts.
However, fans have been fuming over some of the items that have been cut from the popular menu, after waiting months for the shops to reopen.
READ MORE: Greggs sausage roll recipe: How to make the iconic sausage roll
Despite a still impressive range of sandwiches, savoury snacks and sweet treats, Greggs customers have been quick to take to social media to question why one of the most popular snacks is off the list.
One user posted: “I understand this is a difficult time for all, but I’ve waited 3 long months for a corned beef pasty & a pack of 3 egg custards, to hear that they are not going to be on the menu!”
Others agreed that they were gutted to be missing out on the corned beef pasties.
“Absolutely heartbroken. Corned beef pasties are the only thing that can save me,” wrote another.
Another customer looked set to start a campaign to bring it back, posting: “I’ve gone on my phone this morning in a wonderful mood only to then click on your menu to find out that the corned beef pasty is nowhere to be seen? Is there any reason for this? I’m quite frankly upset and disappointed. #bringbackcornedbeef.”
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However, the customers didn’t get the answers they wanted when Greggs replied on social media.
The company wrote: “We’re sorry, at the moment our Corned Beef Bakes aren’t part of our limited menu.”
The pasties weren’t the only products that seemed to be missing, with others yearning for iced doughnuts and Belgian buns.
However, the limited menu does include a range of doughnuts, cookies, Yum Yums and even gluten-free brownies.
Along with the limited menu, Greggs has put other measures in place to protect staff and customers during the pandemic.
The shops are opening for takeaway only, with no seating areas or toilets open in stores. Shoppers are also only permitted to pay with their cards or contactless payments, in order to prevent staff from handling cash.
Much like some supermarkets, only one person per household is allowed to go into the shop at a time, and all queues will need to follow social distancing guidelines.
The bakery chain is also offering a digital-only service at a small number of shops, where customers can order via Just Eat or a new Greggs Click and Collect service.
The full list of the 800 Greggs stores reopening from today can be found online here.
Revealing the new rules on its website with a special page dedicated to the latest coronavirus measures, Greggs wrote: “As a national retailer, we’re keen to play our part in getting the nation back up and running again and serving the communities in which we operate. We continue to follow Government guidelines and will only operate in a way that is safe to do so for both colleagues and customers.”
Roger Whiteside, Greggs Chief Executive commented on the reopening plans: “Over the past month, we have carried out robust trials using our new operational and social distancing measures and they have progressed well.
“This has allowed us to move to our next re-opening phase with just over 800 of our shops welcoming customers back this week.”